Shipping policies
π¦ Order Processing Time
All orders are processed within 1β3 business days (excluding weekends and holidays).
Orders placed after [cut-off time, e.g. 5 PM] will be processed the next business day.
π Shipping Rates & Delivery Estimates
Shipping charges are calculated at checkout based on your location.
Estimated delivery times:
- Local delivery: 2β5 business days
- International delivery: 5β15 business days
Delivery delays can occasionally occur due to external factors.
π Shipping Locations
We currently ship to:
- [List your countries, e.g. Tanzania, Kenya, USA, etc.]
If your country is not listed, please contact us before placing your order.
π° Shipping Costs
- Standard shipping: [Insert price or βcalculated at checkoutβ]
- Free shipping on orders over: [e.g. $50] (if applicable)
π¦ Shipment Confirmation & Tracking
Once your order is shipped, you will receive a confirmation email with a tracking number.
Tracking information will be active within 24β48 hours.
β Customs, Duties & Taxes
We are not responsible for any customs fees or import taxes applied to your order.
All fees imposed during or after shipping are the responsibility of the customer.
β οΈ Delays & Issues
We are not responsible for delays caused by:
- Courier companies
- Customs clearance
- Incorrect shipping information
Please ensure your shipping details are correct before placing your order.
π Incorrect Addresses
If you provide an incorrect address:
- We are not responsible for lost packages
- Additional shipping fees may apply for re-delivery
π¬ Lost or Damaged Packages
If your order arrives damaged or is lost:
- Contact us within [e.g. 7 days]
- Provide photos or proof
We will assist you in resolving the issue.
π Contact Us
If you have any questions about shipping, contact us at:
π§ [your email]